1. General Information
Q1: What is iFlexihp Cloud Hire Purchase System?
A: iFlexi Cloud Hire Purchase System is a next-generation, cloud-based loan management platform designed for financing companies, motorcycle dealers, and hire purchase providers. It helps automate end-to-end processes — from loan origination to collection and reporting — accessible securely via any web browser.
Q2: Who can use the system?
A: It is ideal for finance companies, leasing firms, motor dealers, and cooperatives that manage hire purchase or instalment-based financing.
Q3: Is iFlexihp a new system?
A: iFlexi has over 25 years of experience in hire purchase systems. The first version was launched in 1995 for DOS, upgraded to Windows in 2005, and now re-engineered as a cloud platform in 2025.
2. System Features
Q4: What are the key features?
A:
- Loan Origination & Approval Workflow
- Customer & Guarantor Management
- Contract Creation
- Digital e-Signature (Coming Soon)
- E-KYC (Coming Soon)
- Collection Schedule & Payment Tracking
- Integration with Payment Gateways
- Variable Interest Rate Calculation
- Onboarding Dealer Page (Coming Soon)
- Digital Document Storage
- Comprehensive Reporting & Analytics
Q5.1: Does it support multiple branches ?
A: Yes. The system supports multi-branch operations, allowing each branch to operate independently under one cloud environment.
Q5.2: Does it support multiple dealers?
A: Yes. We have development milestone to release dealer onboarding module to supports multi-dealer to operate independently under one cloud environment.
Q6: Can I access the system from mobile devices?
A: Yes. iFlexi Cloud is fully web-based and responsive, allowing access via desktop, tablet, or smartphone.
3. Security & Compliance
Q7: How secure is the system?
A: The platform is hosted on a secure cloud environment with SSL encryption, role-based access control, and regular data backups to ensure data integrity and availability.
Q8: Is it compliant with Malaysia’s PDPA Act?
A: Yes. The system complies with Malaysia’s Personal Data Protection Act (PDPA) 2010 and follows best practices for data handling and consent management.
Q9: Where is the data hosted?
A: Data is hosted on Malaysian cloud infrastructure to comply with local data residency and regulatory requirements.
4. Integration & Customization
Q10: Can iFlexi integrate with other systems?
A: Yes. It supports integration with accounting software, payment gateways, eKYC providers, and third-party systems via API.
Q11: Can we customize reports or forms?
A: Absolutely. Custom reports, forms, and automation workflows can be developed based on your company’s requirements.
5. Subscription & Licensing
Q12: How is the licensing model structured?
A: iFlexihp Cloud licensing is based on usage and subscription, consisting of:
- Agreement Usage: Charged based on the number of active or newly created hire purchase agreements
- User License: Charged on a monthly or yearly subscription per active user login.
- Payment Gateway Surcharge: A small service fee applies to each transaction processed through integrated payment gateways (FPX only).
Q13: What additional subscription or optional modules are available?
A: The following add-on services are available as optional subscriptions or usage-based modules:
- Onboarding Dealer Module – Enables dealer registration and management via a dedicated web portal.
- e-KYC (Electronic Know Your Customer) – Identity verification through MyKad OCR, face match, and liveness detection.
- Digital e-Signature Service – Secure signing of agreements and documents compliant with Malaysia’s Digital Signature Act.
- Digital Document Storage – Cloud storage for scanned agreements, MyKad, and supporting documents with retrieval and expiry tracking.
Each add-on can be activated based on business needs and billed according to actual usage or subscription tier.
Q14: Can I choose between monthly or yearly subscription?
A: Yes. You can subscribe either monthly for flexibility or yearly for better cost savings for user license.
Q15: What happens if we exceed our agreement usage limit?
A: The system will automatically record additional agreements, you can purchase LITE plan (come with 50 agreement) or STANDARD plan (come with 100 agreement count).
6. Data Migration & Transition
Q16: Can existing data from my old system be migrated?
A: Yes. Our migration team can import your existing customer, agreement, and payment data from Excel or legacy systems into iFlexihp Cloud.
Q17: Will there be system downtime during migration?
A: Migration is scheduled and performed during off-peak hours to minimize downtime.
7. Technical & User Access
Q18: What are the system requirements?
A: A stable internet connection and a modern web browser (Chrome, Edge, or Firefox). No software installation is needed.
Q19: How many users can access simultaneously?
A: The system supports multiple concurrent users based on your user subscription tier.
Q20: How are user permissions controlled?
A: Each user is assigned a role (e.g., Approver, Officer, Collector, Marketing, Sales, Account) with defined access rights and menu visibility.
8. Billing & Payment
Q21: What payment methods are supported for the subscription?
A: Payments can be made via online banking, FPX, or corporate invoice.
Q22: Can I upgrade or add more users later?
A: Yes, you can easily upgrade your plan or add users anytime.
9. Customer Communication
Q23: Can the system send SMS, WhatsApp or email reminders to customers?
A: Yes. It supports automated SMS (Pricing and service provided by third party), WhatsApp and email reminders for due payments, approvals, and marketing campaigns (with customer consent).
Q24: Can we use customer contact information for marketing?
A: Yes, in compliance with PDPA and with customer consent collected through your registration or application process.
10. Support & Maintenance
Q25: How do I get technical support?
A: Support is available via email, phone, and online ticketing during business hours. Emergency support is also available for critical issues.
Q26: How often is the system updated?
A: The platform receives regular updates with new features, performance improvements, and security patches — all automatically deployed.